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If our security software reCAPTCHA has detected an incompatibility that is holding up your login/transaction: this is common and not a cause for concern, but it is protecting your account from hacking.

Here are the steps to resolve most common issues quickly. Please proceed in this order:

1. Make sure your username is correct
2. Make sure your password is correct.
3. Make sure your computer/device has not auto-capitalized the first letter of your user name or password.
4. Make sure you are running the latest version of your browser: Edge, Chrome, Safari, Firefox.
5. Clear your browser’s cache and/or cookies.
6. Restart your computer/device to clear out potential interfering settings.
7. Reset your password.

If that doesn’t work, shoot us an email at info@ocufolin.com.

We want to help you resolve this as quickly and easily as possible. Thank you!